{"id":188,"date":"2026-09-07T15:53:13","date_gmt":"2026-09-07T07:53:13","guid":{"rendered":"https:\/\/lifetree.lumaelabs.com\/?page_id=188"},"modified":"2026-09-07T15:53:14","modified_gmt":"2026-09-07T07:53:14","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/lifetree.lumaelabs.com\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div class=\"en-only\">\n<h1>Shipping Policy<\/h1>\n<h3>Supply Chain &amp; Fulfillment Architecture<\/h3>\n<p>To ensure product integrity and rapid delivery, LifeTree utilizes an integrated hub-and-spoke supply chain:<\/p>\n<ul>\n<li><strong>Central &amp; Regional Logistics Hubs:<\/strong> Hong Kong (Trade &amp; Export Hub), Malaysia (Core Regional Fulfillment &amp; Agricultural Sourcing Hub), Guangzhou\/Shenzhen (Mainland China Storage &amp; Last-Mile Delivery), and Taipei (Taiwan Frozen Cold-Chain Storage).<\/li>\n<li>Direct shipping operates either directly from source countries or consolidated via our Malaysia, Hong Kong, and China hubs.<\/li>\n<\/ul>\n<h3>Special Handling: Fresh Whole Durians &amp; Frozen Pulps<\/h3>\n<p>Due to the perishable nature of agricultural produce from Raub, Pahang, Malaysia:<\/p>\n<table style=\"width:100%; border-collapse:collapse; margin-bottom:1rem;\">\n<thead>\n<tr style=\"background-color:#1a1a1a; color:#fff;\">\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">Product Category<\/th>\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">Logistics Protocol<\/th>\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">Destination Markets<\/th>\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">Packaging Standard<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color:#f0f0f0;\">\n<td style=\"padding:10px 14px; border:1px solid #ccc;\"><strong>Fresh Whole Durians<\/strong><br \/><em>(Musang King D197 \/ Black Thorn D200)<\/em><\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">End-to-end express cold-chain air freight (e.g., SF Express). Direct orchard harvest to flight within 24 hours.<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">Mainland China, Hong Kong<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">3KG Premium Gift Boxes<\/p>\n<p>10KG Standard Crates<\/td>\n<\/tr>\n<tr style=\"background-color:#dcdcdc;\">\n<td style=\"padding:10px 14px; border:1px solid #ccc;\"><strong>Frozen Durian Pulps<\/strong><br \/><em>(Musang King D197 \/ Black Thorn D200)<\/em><\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">Cryogenic flash-freezing at origin (-18\u00b0C or lower) + freezer freight air transport.<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">Taiwan, Malaysia, Singapore, Australia<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">Nitrogen-sealed frozen trays in insulated thermal boxes with dry ice\/ice packs.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Delivery Timelines &amp; Tracking<\/h3>\n<ul>\n<li><strong>Standard Health, Beauty &amp; Care Products:<\/strong> 3\u20137 business days via regional courier network upon dispatch.<\/li>\n<li><strong>Fresh Produce Expedited Air-Freight:<\/strong> 24\u201372 hours from harvest flight departure.<\/li>\n<li>Tracking numbers are automatically transmitted via email and updated on the customer account portal upon dispatch from our regional hubs.<\/li>\n<li>LifeTree is not liable for delivery delays caused by customs hold periods, agricultural quarantine inspections, extreme weather events, or incorrect shipping addresses provided by the buyer.<\/li>\n<\/ul>\n<\/div>\n<div class=\"zh-only\">\n<h1>\u8fd0\u9001\u653f\u7b56<\/h1>\n<h3>\u4f9b\u5e94\u94fe\u4e0e\u5c65\u7ea6\u4f53\u7cfb<\/h3>\n<p>\u4e3a\u786e\u4fdd\u4ea7\u54c1\u8d28\u91cf\u4e0e\u5feb\u901f\u9001\u8fbe\uff0cLifeTree\uff08\u751f\u547d\u6811\uff09\u91c7\u7528\u96c6\u6210\u7684&#8221;\u8f74\u8f90\u5f0f&#8221;\uff08Hub-and-Spoke\uff09\u4f9b\u5e94\u94fe\u4f53\u7cfb\uff1a<\/p>\n<ul>\n<li><strong>\u4e2d\u592e\u4e0e\u533a\u57df\u7269\u6d41\u67a2\u7ebd\uff1a<\/strong>\u9999\u6e2f\uff08\u8d38\u6613\u4e0e\u51fa\u53e3\u67a2\u7ebd\uff09\u3001\u9a6c\u6765\u897f\u4e9a\uff08\u6838\u5fc3\u533a\u57df\u5c65\u7ea6\u4e0e\u519c\u4e1a\u91c7\u8d2d\u67a2\u7ebd\uff09\u3001\u5e7f\u5dde\/\u6df1\u5733\uff08\u4e2d\u56fd\u5927\u9646\u5b58\u50a8\u4e0e\u672b\u7aef\u914d\u9001\u67a2\u7ebd\uff09\uff0c\u4ee5\u53ca\u53f0\u5317\uff08\u53f0\u6e7e\u51bb\u54c1\u51b7\u94fe\u5b58\u50a8\u67a2\u7ebd\uff09\u3002<\/li>\n<li><strong>\u76f4\u63a5\u8fd0\u8f93<\/strong>\u64cd\u4f5c\u6a21\u5f0f\u5305\u62ec\u76f4\u63a5\u4ece\u539f\u4ea7\u56fd\u53d1\u8d27\uff0c\u6216\u901a\u8fc7\u6211\u4eec\u7684\u9a6c\u6765\u897f\u4e9a\u3001\u9999\u6e2f\u548c\u4e2d\u56fd\u5927\u9646\u67a2\u7ebd\u7edf\u4e00\u96c6\u8fd0\u3002<\/li>\n<\/ul>\n<h3>\u7279\u6b8a\u5904\u7406\uff1a\u65b0\u9c9c\u6574\u9897\u69b4\u83b2\u4e0e\u51bb\u69b4\u83b2\u8089<\/h3>\n<p>\u9274\u4e8e\u4ea7\u81ea\u9a6c\u6765\u897f\u4e9a\u5f6d\u4ea8\u5dde\u52b3\u52ff\uff08Raub, Pahang\uff09\u519c\u4ea7\u54c1\u7684\u4fdd\u9c9c\u7279\u6b8a\u6027\uff1a<\/p>\n<table style=\"width:100%; border-collapse:collapse; margin-bottom:1rem;\">\n<thead>\n<tr style=\"background-color:#1a1a1a; color:#fff;\">\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">\u4ea7\u54c1\u7c7b\u522b<\/th>\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">\u7269\u6d41\u534f\u8bae<\/th>\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">\u76ee\u6807\u5e02\u573a<\/th>\n<th style=\"padding:10px 14px; text-align:left; border:1px solid #444;\">\u5305\u88c5\u6807\u51c6<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color:#f0f0f0;\">\n<td style=\"padding:10px 14px; border:1px solid #ccc;\"><strong>\u65b0\u9c9c\u6574\u9897\u69b4\u83b2<\/strong><br \/><em>\uff08\u732b\u5c71\u738b D197 \/ \u9ed1\u523a D200\uff09<\/em><\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">\u7aef\u5230\u7aef\u5168\u7a0b\u7279\u5feb\u51b7\u94fe\u7a7a\u8fd0\uff08\u5982\u987a\u4e30\u901f\u8fd0\uff09\u3002\u4ece\u679c\u56ed\u65b0\u9c9c\u91c7\u6458\u81f3\u88c5\u673a\u53d1\u8fd0\u63a7\u5236\u5728 24 \u5c0f\u65f6\u4ee5\u5185\u3002<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">\u4e2d\u56fd\u5927\u9646\u3001\u9999\u6e2f<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">3KG \u9ad8\u7ea7\u793c\u76d2\u88c5<\/p>\n<p>10KG \u6807\u51c6\u7bb1\u88c5<\/td>\n<\/tr>\n<tr style=\"background-color:#dcdcdc;\">\n<td style=\"padding:10px 14px; border:1px solid #ccc;\"><strong>\u51b0\u51bb\u69b4\u83b2\u8089<\/strong><br \/><em>\uff08\u732b\u5c71\u738b D197 \/ \u9ed1\u523a D200\uff09<\/em><\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">\u539f\u4ea7\u5730\u6db2\u6c2e\u6781\u901f\u51b7\u51bb\uff08-18\u00b0C \u6216\u66f4\u4f4e\uff09+ \u51b7\u67dc\u7a7a\u8fd0\u8d27\u8fd0\u3002<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">\u53f0\u6e7e\u3001\u9a6c\u6765\u897f\u4e9a\u3001\u65b0\u52a0\u5761\u3001\u6fb3\u5927\u5229\u4e9a<\/td>\n<td style=\"padding:10px 14px; border:1px solid #ccc;\">\u6c2e\u6c14\u5bc6\u5c01\u51b7\u51bb\u6258\u76d8\uff0c\u914d\u5907\u5e72\u51b0\/\u51b0\u888b\u7684\u9694\u70ed\u4fdd\u9c9c\u7bb1\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u914d\u9001\u65f6\u6548\u4e0e\u7269\u6d41\u8ffd\u8e2a<\/h3>\n<ul>\n<li><strong>\u6807\u51c6\u5065\u5eb7\u3001\u7f8e\u5bb9\u4e0e\u62a4\u7406\u4ea7\u54c1\uff1a<\/strong>\u53d1\u8d27\u540e\u901a\u8fc7\u533a\u57df\u5feb\u9012\u7f51\u7edc\u9700\u8981 3\u20137 \u4e2a\u5de5\u4f5c\u65e5\u9001\u8fbe\u3002<\/li>\n<li><strong>\u751f\u9c9c\u519c\u4ea7\u54c1\u7279\u5feb\u7a7a\u8fd0\uff1a<\/strong>\u4ece\u91c7\u6458\u822a\u73ed\u8d77\u98de\u8d77 24\u201372 \u5c0f\u65f6\u5185\u9001\u8fbe\u3002<\/li>\n<li>\u4ece\u6211\u4eec\u7684\u533a\u57df\u67a2\u7ebd\u53d1\u8d27\u540e\uff0c\u7269\u6d41\u8ffd\u8e2a\u5355\u53f7\u5c06\u81ea\u52a8\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u53d1\u9001\uff0c\u5e76\u5728\u5ba2\u6237\u8d26\u6237\u95e8\u6237\u4e2d\u540c\u6b65\u66f4\u65b0\u3002<\/li>\n<li>\u5bf9\u4e8e\u56e0\u6d77\u5173\u6263\u7559\u671f\u3001\u519c\u4e1a\u68c0\u75ab\u68c0\u9a8c\u3001\u6781\u7aef\u5929\u6c14\u4e8b\u4ef6\u6216\u4e70\u5bb6\u63d0\u4f9b\u7684\u914d\u9001\u5730\u5740\u6709\u8bef\u800c\u5bfc\u81f4\u7684\u9001\u8fbe\u5ef6\u8bef\uff0cLifeTree \u6982\u4e0d\u627f\u62c5\u8d23\u4efb\u3002<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Supply Chain &#038;&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-188","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/pages\/188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/comments?post=188"}],"version-history":[{"count":1,"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/pages\/188\/revisions"}],"predecessor-version":[{"id":189,"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/pages\/188\/revisions\/189"}],"wp:attachment":[{"href":"https:\/\/lifetree.lumaelabs.com\/en\/wp-json\/wp\/v2\/media?parent=188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}